購物須知
‖ 加入會員流程 ‖
電腦版：請點擊頁面右上角的「會員登入」按鈕，進入註冊會員畫面
手機板：請點擊頁面左上角列表符號後，接著「會員登入/新用戶註冊」按鈕，進入註冊會員畫面
註冊會員方式：
▸ 點選「使用LINE註冊」成為會員
▸ 使用「E-mail」填寫資料註冊，成為會員
聯絡我們時請您準備以下資訊：
您註冊禾啟官網的E-mail或LINE名稱
您的公司名稱or個人姓名、E-mail、禾啟客戶編號 ( 新客戶請略過 )
我們歡迎您的加入，並儘快安排客服人員為您服務!
‖ 付款方式 ‖
▸ 現金付款 ▸ 銀行ATM匯款
▸ 貨到貨運代收 – 付現
‖ 公版商品訂購說明 ‖
本網站目前沒有購物車功能所以沒辦法直接下單購買喔；如須購買請來電 ( 02-2299-3456 ) 或加入禾啟官方LINE@ ( ID: @hjhjtw ) 下單購買。
因電腦螢幕顯色設定不同，所顯示之商品顏色與實際會有些許色差。
▸ 公版商品-出貨時程
▸ 公版商品-配送須知
貨運寄送
(1) 訂單金額未滿$2000，需付運費$158/箱(含稅)。
(2) 偏遠地區包含離島、聯運、近山區者運費另加計或運費自理，無法配送部分區域距離城市主要人口中心較遠者，也列入偏遠地區，實際定義範圍會以貴司實際交貨地點，告知是否運費另計。
(3) 如需配送地址為Outlet 、百貨公司、倉儲、港口、學校等特殊地點，貨運公司需另外加收，客服人員會另外通知運費。
(4) 若遇節日(如春節、端午、中秋等節日)配送量較大，或遇有颱風等其他因素，政府宣布停止上班上課，配送上較無法符合您所指定的時間，敬請見諒！
連假前夕建議提早下單，以免無法準時將貨物配送抵達。
▸ 公版商品-退換貨政策
考量販售商品攸關食品衛生安全，除商品有瑕疵或損壞外，經拆封過的商品，恕不可退貨。
如商品在運送過程有瑕疵或損壞，欲申請退貨，請於收到貨品7日內提出，並提供商品「照片」或「影片」做確認，客服人員會告知您如何辦理退換貨相關流程。
如有訂錯貨之情形，請將退貨商品保留完整並封箱，並自行負擔運費寄回；商品一經拆封有使用過痕跡，一律不接受退貨。
待收到退貨之商品，經檢查確認無誤後，退款金額會依照訂購時使用的付款方式進行退款。
退換貨之商品均需附上發票一併寄回。
▸ 公版商品-退/換貨流程
與禾啟客服確認退貨商品
將退貨商品寄回禾啟
禾啟確認退回商品無誤
重新寄出須換貨新品（換貨）/ 進行退款（退貨）
完成
‖ 客製商品訂購說明 ‖
▸ 客製商品-出貨時程：
客製商品製作時間於確認下單開始計算約7-75個工作天左右(不含國定假日)，每項客製商品製作時長不均，可參考該客製商品頁說明，如客製商品有特殊加工，可能會增加製作工作天數，故以報價人員報價時，所告知的工作天數為主；當客製商品製作完成，客服人員會儘快與您聯絡。
特殊情況：
颱風天或例假日物流公司無法送貨，謝謝大家的體諒 ( 天候氣象狀況則依中央氣象台與各地縣市政府之公告為準 )
▸ 客製商品-付款方式：
▸ 客製商品-寄送方式：
貨運寄送
(1) 提供一次配送報價單上之地址，如配送地為2個以上不同地址，則需另外收取運費，若有需求，請洽客服詢問運費報價。
(2) 偏遠地區包含離島、聯運、近山區者運費另加計或運費自理，無法配送部分區域距離城市主要人口中心較遠者，也列入偏遠地區，實際定義範圍會以貴司實際交貨地點，告知是否運費另計。
(3) 若遇節日（如春節、中秋、端午）配送量較大，及遇有颱風過境時配送上較無法符合您所指定的時間，建議提早幾天下單，以免耽誤您的時間。
▸ 客製商品-退換貨須知
客製化商品，若非重大瑕疵或損壞不得退貨，若無法接受請勿下單。
請將退貨商品保留完整並封箱；商品一經拆封有使用過痕跡，一律不接受退貨。
如商品在運送過程有瑕疵或損壞，欲申請退貨，請於收到貨品7日內提出，並提供商品「照片」或「影片」做確認，客服人員會告知您如何辦理退換貨相關流程。
‖ 聯絡客服 ‖
客服時間為週一至週五am8:00-pm17:00，如遇週末/國定假日暫停客服
連絡電話 / 02-2299-3456
官方LINE / @hjhjtw
E-mail / Lkphouse@yahoo.com.tw
SHOPPING NOTICE
Our website does not have a shopping cart function, so it is not possible to place an order directly, if you want to purchase, please give a phone call (02-2299-3456) or join the official LINE@ of HJ ( ID: @hjhjtw ) to place an order to purchase.
Depending on the color settings of the computer screen, the color of the displayed product will have a slight color difference from the actual color.
Customized products will be prepared according to the production time indicated in the product profile (excluding the shipping period). Since it is a product that is produced after receiving an order, please be careful about the possible production and logistics cycles when placing an order. If there is a specially specified delivery date or request, please inquire in advance, and we will reply and assist according to the actual situation. If you have not contacted in advance, you can not temporarily assist in the rush, thank you for your understanding and cooperation!
Join the membership process
Desktop version: Please click the "Member Login" button in the upper right corner of the page to enter the member registration page.
Mobile phone version: Please click on the list symbol in the upper left corner of the page, then click the "Member Login/ New User Registration" button to enter the member registration page.
How to register as a member:
Click to register as a member using "LINE".
Register by filling in the information using "E-mail" and become a member.
Please prepare the following information when contacting us:
1. You register the E-mail or LINE name of the official website of HJ.
2. Your company name or personal name, E-mail, HJ customer number (please skip for new customers).
We welcome your join and arrange customer service staff to serve you as soon as possible!
Shipping Instructions
Please give us 2-3 working days to prepare your purchase. Your products will be delivered 3-7 working days after placing the order, if the transportation volume of festivals (such as Spring Festival, Mid-Autumn Festival, Dragon Boat Festival) is large and if there is a typhoon transits, the delivery cannot meet the time specified by you, we are recommended to place the order a few days earlier to avoid delaying your time.
Typhoon days or holiday logistics companies can not deliver, thank you for your understanding (weather conditions are subject to the announcement of the Central Meteorological Observatory and local county and municipal governments).
Scope of delivery: Counties and cities across the main island of Taiwan (please contact customer service personnel in outlying island areas)
Payment Methods
▸ Cash payments ▸ Bank ATM remittance
▸ Cash on delivery
Instructions for returns and exchanges
In addition to the product is defective or damaged, if the order is wrong and other factors, the goods are all 50% off recycling, you need to pay for the return shipping or send it back by yourself, please read the following before returning.
Please keep the returned goods intact and seal the box, once the goods have been unpacked and there are traces of use, we will not be returned.
If the product is defective or damaged during the shipping process, if you want to apply for a return, please submit it within 7 days of receiving the product.
If you have any questions about returns, you are welcome to send a private message to the customer service staff, and the customer service will ask you to provide the "photos" or "videos" of the goods for confirmation.
Customized products, if not major defects or damage, can not be returned, if you can not accept do not place an order.
Return & Exchange process
▸ Notify us
▸ Customer service to contact you
▸ Logistics to retrieve the goods
▸ We confirms that the returned goods are correct
▸ Resending for exchanged item (exchange) or refunded (return)
▸ Done
